Home Care Tips

Home Care Ireland: Secrets of a Successful Communication

Saturday, December 20th, 2008 | home care

When you want to look after an elderly person, you need to be able to understand them fully and to be able to talk to them in a way that suits them best, so that they understand what you want to tell them. Therefore, all carers should complete FETAC Level 5 Course in Practical Home Care Skills, which, according to The Further Education and Training Awards Council (FETAC), provides the following outcomes in the area of communication and listening skills. Learners shoud be able to:

• Understand how people communicate e.g. verbal and non-verbal communication
• Outline the key skills necessary for effective communication by practicing these in a learning environment for e.g. retrieving information, using gestures and relating information to different client groups
• Demonstrate active listening skills by practicing simulated situations to ensure that learners have a full understanding of how to communicate verbally and non-verbally
• Explain that there are different ways in which communication can be difficult for different client groups. These difficulties include physical and mental impairments and also include challenges from an environment and/or family situations where people are being cared for
• Identify aids to communication in a care setting
• Demonstrate effective and appropriate communication with the person being cared for, their family and the multi-disciplinary team caring for the person and their family
• Discuss possible ways of handling minor complaints, preventing and reporting accidents to the relevant person in their working environment whether verbally or in writing

Here at Sandra Cooney’s Home Care Dublin, we make sure all our carers complete the course.

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